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The cost of the gap vs. the cost of closing it
Research behind the numbers
Replacing an employee costs between 50% and 200% of their annual salary when you factor in recruiting, onboarding, and lost productivity during the transition period.
Source: SHRM (Society for Human Resource Management) — The Real Costs of Recruitment, shrm.org
Disengaged employees cost their organization the equivalent of 34% of their annual salary. Managers account for at least 70% of the variance in team engagement scores across business units.
Source: Gallup, State of the American Manager — Managers Account for 70% of Variance in Employee Engagement, gallup.com
Employees spend an average of 40 minutes per week on workplace gossip, totaling nearly 35 hours of lost productivity per year. Nearly 50% of HR professionals report that team conflict led to project delays or failures in their organizations.
Sources: Standout CV Workplace Research — leadershipstorybank.com | SHRM Foundation, 2022 — shrm.org
Staffing costs are the single largest driver of rising overhead in medical practices, consuming 25–30% of collections. Staff turnover in ambulatory healthcare runs at approximately 25% annually.
Sources: MGMA, 2025 — mgma.com | Ophthalmology Management, July 2024 — ophthalmologymanagement.com